CRM Online (“We,” “Us,” “Our”) are committed to safeguarding your privacy. This policy outlines how we collect, use, and protect personal information, ensuring compliance with relevant UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By engaging with CRM Online or visiting www.crm-online.co.uk, you agree to the practices outlined in this Privacy Policy.

1. Information We Collect

We may collect and process the following types of information:

a) Information You Provide to Us:
You may provide personal details through forms on our website, contacting us via phone or email, or interacting with us through other channels. This information may include your name, contact information (email, phone number), and other details required to provide services or respond to inquiries.

b) Information We Receive from Third Parties:
We may receive information about you from third parties, such as business partners or service providers assisting us in delivering services.

2. Legal Basis for Processing Personal Data

We process personal data in accordance with the UK GDPR and the Data Protection Act 2018. The legal bases for processing your data may include:

 

• • Performance of a Contract: We process personal data to fulfil our contractual obligations to you.

• • Legitimate Interests: Processing is necessary for the purposes of our legitimate interests, including business development, improving services, and marketing, provided such interests are not overridden by your rights.

• • Consent: Where you have given us explicit consent to process your data, such as for marketing purposes.

• • Legal Compliance: To comply with legal or regulatory obligations.

3. How We Use Your Information

We use your personal information to:

 

• • Fulfil contractual obligations, including providing services or products you’ve requested;

• • Respond to inquiries or requests submitted via our website or communication channels;

• • Provide information about our services that may interest you;

• • Notify you about changes to our services;

• • Ensure our website content is presented effectively for your device and experience;

• • Comply with legal obligations and regulatory requirements.

4. Sharing Your Information

We may share your personal data with:

 

• • Business Partners and Service Providers: To assist us in fulfilling contracts, processing payments, or providing related services. These third parties are bound by confidentiality agreements and are required to safeguard your personal information.

• • Legal and Regulatory Requirements: If required by law, we may share your information to comply with legal obligations, protect our rights, or respond to lawful requests by public authorities.

We will not sell or disclose your personal data to third parties for commercial purposes without your consent.

5. International Data Transfers

As CRM Online operates internationally, your data may be transferred to, and stored in, countries outside of the UK, including our office in India. We take steps to ensure that adequate protection is in place whenever data is transferred internationally, in line with the UK GDPR and other relevant regulations. By submitting your personal data, you agree to these transfers, storage, and processing.

6. Security of Your Data

We implement strict security measures to protect your personal data from unauthorized access, alteration, or disclosure. While we take reasonable precautions to safeguard your data, no system is entirely secure, and we cannot guarantee the absolute security of your data.

7. Your Rights Under UK GDPR

Under the UK GDPR, you have the following rights concerning your personal data:

 

• • Right of Access: You may request access to the personal data we hold about you.

• • Right to Rectification: You can ask us to correct any inaccurate or incomplete data we hold.

• • Right to Erasure: You can request that we delete your personal data, subject to any legal or contractual obligations.

• • Right to Restrict Processing: You can request the restriction of processing your data in certain circumstances.

• • Right to Data Portability: You have the right to receive your personal data in a structured, machine-readable format.

• • Right to Object: You may object to the processing of your data for direct marketing or where we rely on legitimate interests as a basis for processing.

To exercise any of these rights, please contact us at success@crm-online.co.uk.

8. Retention of Personal Data

We retain personal data only for as long as is necessary to fulfill the purposes for which it was collected, including to comply with legal obligations, resolve disputes, and enforce our agreements. After this period, the data will be securely deleted.

9. Changes to This Privacy Policy

We may update this policy periodically to reflect changes in our practices or legal obligations. Any updates will be posted on this page, and significant changes will be communicated via email or through our website.

10. Contact Us

For any questions or concerns regarding this Privacy Policy or our data protection practices, please contact us at:

Cambridge Office
CRM Online,
St Johns Innovation Centre,
Cowley Rd, Milton,
Cambridge, CB4 0WS
Telephone: +44 (0)203 7622 312
Email: success@crm-online.co.uk

Registered Office
CRM Online
Unit 6, Cherry Tree Farm, Blackmore End Road, Sible, Hedingham, Halstead Essex, England, CO9 3LZ
Telephone: +44 (0)203 7622 312
Email: success@crm-online.co.uk

India Office
t/a SQUAD SOFTWARE PVT. LTD.
Level 6, JMD Regent Square, M. G. Road, Gurgaon, Haryana, India, 122 001
Telephone: +91 124 4711942