TeleSupport Helpdesk

Tele-Support HelpDesk, a complete software solution for your Customer Service and HelpDesk needs. Integrates with ACT!, GoldMine, Microsoft Outlook 2007 with Business Contact Manager, TeamScope CRM, or runs Stand Alone with built-in contact manager.

Tele-Support HelpDesk is for companies who take calls from customers requiring customer service, helpdesk support, or issue resolution. You can easily track issues from inception to resolution. Reporting measures how much time was spent by staff, customer, product, or category.

Tele-Support HelpDesk runs over a company's Local Area Network, or over the Internet right from a browser or any Windows desktop.

Contract & Pre-Paid Support Tracking
User Defined Fields
Priority Escalation System
Enquiry Queue Screen
HOT TIPS Publisher
Report Writer with Management Reports

This addon can enhance your CRM to the full package - marketing / sales / customer care to complete your business process.

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TeleSupport Helpdesk