CRM for IT Support Companies

We have installed various CRM systems within the IT support sector as most of our CRM systems improve the processes within these types of Companies. They streamline the service management processes with an effective blend of software and service solutions. 

Customer Service Management Features :

Manage customer service levels

Track support issues real-time

Auto-escalate critical defects

Online access to resolution knowledgebase

Manage the time of your service engineers more effectively with automatic task alerts and feedback to a centralised support knowledgebase.
 

Service Engineers Support Features :

Remote access to critical information

Effective time management via activity lists and calendar appointments

Feedback resolution details to central support center

Automated e-mail notifications and alerts

Enable your service engineers to work more effectively in the field, providing them with time-critical information. In addition, manage and track the effectiveness of your service engineers.
 

Service Management Reporting Features :

Executive account management

Quick & flexible report management

Graphical real-time operational key metrics

Manage equipment, service level agreements and support contracts

Provide business critical analysis and reporting across your CRM service enterprise.
 

Service Management Technical Features :

Single relational database

External documents embedded with customer details

Seemless integration with Micosoft Word and Outlook

Editor to customise database fields and forms

Data import/export wizard

Utilise an open architecture, flexible design and intuitive interface to minimise implementation costs and dramatically reduce total cost of ownership.

Click here to request more information